Do you want to join us in helping to fight diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Your tasks and responsibilities: * Efficient planning and dispatch of service engineers based on service task requirements. * Coordinate spare part delivery and synchronization with engineers according to customer requirements to minimize the on site waiting time for engineers. * Optimize resource dispatching to reduce spare part/tool’s transportation costs, saving engineers’ travel time, and balance the utilization rate of engineers. - Handle Dispatch Requests Receive dispatch requests Identify Suitable Field Staff by optimizing: qualification, availability, location, overtime Resolve resource conflicts by re-planning of activities within defined scope Manage escalations in case of unavailability of field staff according to defined process Make appointment with end customer - Spare Part and Tool Handling Manage order and delivery of spare parts as required by service need. Coordinate spare part delivery and synchronization with CSE - optimize planning Manage the escalate mismatch between spare part order and actual item and tool issues with OPC or TSC Manage tools and do the tools tracing - Reschedule service delivery for field staff Ensure Estimated Time of Arrival is met: replan changes and inform customer Control field staff on site time: replan changes where necessary Monitor spare part delivery status: replan chagnes where necessary Inform customer about changes to plan - Scheduling of Planned Service Schedule planned service including preventive maintenance, update, installation... to ensure these service tasks can be performed in time. - Support the assigned field service team Support the region and TSC in labor/tool resource planning activities Support the assigned field team with internal enquiries - System operation for data Maintenance Maintain dispatch information in the SAP, Smart Dispatch Platform and DMS system, and ensure the closure of dispatch-related tasks in SAP. Maintain spare part and tool information in the LPM and tool management system. Your qualifications and experience: * Minimum 3-year work experiences in the field of customer service. * Clear logic, quick learner and resourceful self-starter, high responsibility. Able to work under high pressure and handle multiple tasks. * Bachelor or above. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.